The managed services industry is rapidly expanding, with market demand projected to reach $393.72 billion by 2028. As a result, organizations are exploring new ways to improve the efficiency of their IT department and support desk based on managed services. With managed IT services, you eliminate the need for an internal team that manages your company’s technology needs. Instead, you contract with a third party who handles all of your organization’s IT needs while also ensuring they don’t go over budget or impact other departments. Read on to learn more about transitioning to managed IT services and why you should make the switch sooner rather than later.
The Benefits of Managed IT Services
There are many benefits associated with transitioning to managed IT services, including increased productivity and efficiency, better quality customer service, and increased collaboration. Let’s explore these benefits in more detail.
- Increased productivity and efficiency – A managed IT services provider can help you make the most of your technology investments by recommending best practices and providing standardized solutions. This ensures your team is running as efficiently as possible. In addition, a managed services provider can also provide you with 24/7 support, which means you can ensure your team’s productivity remains consistent, even during off-hours when support tickets are typically received.
- Better quality customer service – When your business’s technology infrastructure is managed by an outside company, your internal support team can focus on providing the best possible customer service to your customers. This can help reduce the amount of calls and issues that are sent to your support team.
- Increased collaboration – When you outsource your IT services, you can also outsource your data center, which can help reduce overhead costs, improve collaboration across teams, and provide flexibility and scalability as your business grows.
Consolidate all your business’s technology needs into one department
Along with improving productivity and customer service, transitioning to managed IT services can also help you consolidate all your business’s technology needs into one department. For example, managed services offer cyber security support, provide management of cloud services such as splunk cloud migration, as well as take over maintenance and problem resolution. When your third-party provider manages your company’s technology needs, you can eliminate the need for departments such as IT, HR, and finance to have their own IT needs and infrastructure. This can help reduce the costs associated with maintaining your organization’s technology needs. This can also help improve employee satisfaction if you’re experiencing issues with downtime or slow response times due to sharing a support desk with other departments. A reliable managed IT services provider can help keep your business’s technology needs separate from other departments and provide you with the support you need.
Managed IT services reduce costs in a few different ways. First, managed IT services providers often charge based on a subscription model, which can help you avoid having to pay a large upfront cost to build out your business’s infrastructure. Managed IT providers also typically offer discounts for longer-term contracts, which means you can save money on your monthly support fee as well. These types of providers also offer additional value-added services, such as risk assessments, savings reports, and technology audits, that can help you identify areas where you can save money.
Ensure Reliability and Security of your business’s technology infrastructure
When you transition to managed IT services, you can also ensure the reliability and security of your business’s technology infrastructure. Managed IT providers often employ state-of-the-art tools and solutions to provide you with the best possible service, including 24/7 monitoring, data backup and recovery, API security and data visualization and analytics to help identify issues before they become a problem. A managed services provider can help you avoid service interruptions and outages that could disrupt your company’s productivity. Your business may also be at risk of incurring fines due to data security violations if an issue occurs, such as data loss or mishandling.
Help Maintain Compliance and Avoid Risk
Managed IT services can also help you maintain compliance and avoid risk by providing 24/7 monitoring and security, helping you avoid data breaches, and ensuring your company’s technology infrastructure meets industry regulatory standards. Managed IT providers often employ best practices and security standards, such as ISO 27001, to help you protect your company’s sensitive data. ISO 27001 is the globally recognized standard for information security management. With this certification, your managed services provider can demonstrate their compliance with data protection laws and regulations, such as GDPR, HIPAA, PCI DSS, and others.
When you transition to managed IT services, you can expect to experience benefits such as increased productivity and efficiency, better quality customer service, and reduced costs. Additionally, managed services providers can help you maintain compliance and protect your company’s sensitive data while also ensuring the security of your technology infrastructure When you transition to managed IT services, you can expect to experience benefits such as increased productivity and efficiency, better quality customer service, reduced costs, and ensured reliability and security of your organization’s technology infrastructure.